The chair across from you
There is a particular silence that happens about four seconds after you tell someone something true. You have handed them the worst thing, and now you are watching their face to find out what it costs to have said it. Most people cannot bear those four seconds, so they fill them. They say at least. They say everything happens for a reason. They say have you tried. They are not cruel. They are frightened, and the fastest way out of fear is a sentence.
A chaplain is a person who has been trained not to fill those four seconds.
That is nearly the whole job. Everything else is decoration on that one discipline. I say this not to be modest about the work but to be accurate, because people arrive at an hour of counsel expecting the wrong thing and then feel cheated when they get the right one. They expect a verdict. They expect to be told whether they were wrong to stop going to church, whether the marriage is finished, whether the anger they feel toward a dead parent makes them a bad son. And I will not tell them, not because I am withholding it, but because I do not know, and neither does anyone, and a man who pretends otherwise is selling something.
What actually happens in a room
Two chairs. Not a desk between them, because a desk makes one person a clerk and the other an applicant. Not side by side either, which is for driving and for the kind of conversation men have when they cannot look at each other, and which we do use, outdoors, walking, when that is what someone needs. In the room: two chairs at a slight angle, close enough that neither of us has to raise our voice.
The first two minutes are silent. People hate this. They fidget, they apologize for the silence, they ask if they should start. And then somewhere around ninety seconds something drops, and the version of themselves they assembled in the car on the way over comes apart, and what they actually came to say arrives instead of what they planned to say. I have watched this happen so many times that I no longer consider it remarkable. But it does not happen if you skip the two minutes.
Then you talk. Uninterrupted. In whichever language the thing lives in. And it does live in one, specifically, which is why this matters so much for people who grieve in Amharic and function in English. There are sentences a man can say about his father in Amharic that he physically cannot produce in English, because the English version passes through a part of his brain that is on duty, that is performing competence, that has been performing competence since 2003. Let him use the other language. The whole hour turns on it.
The thing about being asked one good question is that you cannot un-hear it. It follows you to the car.
After the account, one question. Not a list; a list is an interrogation and people have had enough of those. One question, and the work of the hour is choosing it. Usually it is a question nobody has asked, because everyone else has been busy reassuring. When did you last say that out loud? Who is allowed to see you tired? What would it mean if it were simply true that you cannot fix this?
Then we name it. This sounds soft and it is the hardest part. Grief that has gone seven years without being called grief has become something else by now: a temper, a drinking, a distance from a wife who has stopped asking. Saying this is grief out loud, in a room, to a person who does not flinch, is not a small event. People cry at the naming far more often than at the telling.
Then, if you want it, a text. One passage, read slowly, twice. Not applied to you like a bandage. Just read, and left there. If you do not want it, we skip it, and I do not mention it again, and nothing about the hour changes. I have sat with people who have not been inside a church in two decades and have no intention of going back, and the hour worked exactly as well.
Then one small thing. Not a plan for your life. One action, sized to this week: a phone call, a sentence you will say to your wife, one night where you go to bed at ten. Anything larger is a fantasy, and fantasies are how people leave a room feeling wonderful and change nothing.
And then a blessing, or a goodbye. Whichever you want.
Why a chaplain and not a therapist
You should probably see a therapist. I say this to people constantly and I will keep saying it. A therapist can do things I cannot: treat a disorder, prescribe or refer for medication, work with you for two years on something that took thirty years to build. If you can get one, get one. If you already have one, keep them, and come to me for something else.
Here is the something else. A therapist works within a frame where your suffering is a problem to be understood and, ideally, reduced. That frame is correct and useful and it has limits. There are things that happen to people that are not problems to be solved, and treating them as problems is its own injury. Your mother died. Your marriage of nineteen years ended and you still believe, on the evidence, that you loved her. You left a country and it is not there anymore, not the version you left, and you cannot go back to it because it has stopped existing in time rather than in space. None of that is a disorder. None of that gets fixed. What it needs is a witness, and a frame large enough to hold it, and those are what a chaplain is for.
The second difference is money and the third is shame, and they are related. A therapist costs a hundred and eighty dollars an hour and has a six-week waiting list. And for a great many people I sit with, the sentence I am seeing someone is not sayable in their family, in their church, in their mother's hearing. Whereas I went to talk to a priest is a sentence that passes without comment in every house I have ever been in. I am aware that this is partly an accident of culture and that it lets people through a door they would not otherwise walk through. I am not too proud to use the door.
On not being your pastor
The most common reason people come here is that they cannot go to their own church. Not because the church is bad. Because the church is small, and the deacon is their cousin, and the woman who runs the women's group works with their wife, and there is no version of walking into that office that does not become, within a week, something everyone knows.
I am not attached to your congregation. I will not see you on Sunday. I have no stake in whether you stay married, no position to defend, nothing to gain from your conclusion. That unattachment is not coldness; it is the specific condition that makes it possible for you to say the true thing. It is the same reason people tell strangers on planes what they have never told their brother.
So: the chair is there. It costs what you decide it costs, including nothing. You do not have to believe anything to sit in it, and you do not have to have a crisis to deserve it, and you do not have to be able to explain why you came.
Most people cannot explain why they came. They sit down and say, "I don't really know what I'm doing here." That is a fine way to start. It is, in fact, the beginning of the truest hour I know how to offer.